Contact Us – SELFO

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Frequently asked questions

What are your shipping details?

We ship the parcels out within 1 working day.

It usually takes:

- in Germany - 2 to 4 working days (free shipping)

- in EU, UK & Switzerland - 5 to 9 working days (3,49€)

- in Australia, Canada, Europe & USA, - 9 to 15 working days (4,99€)

All items will be shipped via DHL or Deutsche Post with insurance and a tracking number.

What is your return policy?

We have a 20-day return policy, which means you have 20 days after receiving your item to request a return. Find out more here.

What are your products made from?

We use sterling silver as a base metal in every jewelry piece no matter if necklaces, bracelets, earrings, pendants and rings.

Our jewelry comes packed with cardboard (paper) box, or pouch made of cloth. We also use paper for the gift wrapping & the packaging material.

How can I pay?

You can pay via Visa, Mastercard, American Express, Maestro, Shop Pay, Apple Pay, Google Pay, Paypal, Klarna Pay Later / Slice It.